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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsService Quality Regime (SQR) System Implementation
    Awarded contract

    Service Quality Regime (SQR) System Implementation

    Status
    Awarded
    Published 28 Oct 2026

    XC seeks a comprehensive Service Quality Regime system featuring cloud database, mobile inspection forms, web portal, APIs, and reporting to ensure compliance with Department for Transport customer experience standards.

    🇬🇧United Kingdom· North EastPublished 28 Oct 2026· 1 week agoviaFind a Tender
    Status
    Awarded
    Published 28 Oct 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North East

    Suppliers

    1 supplier
    • YI
      YIOSHI LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 week ago.

    28 October 2026
    Awarded — no open tender advertised

    Brief

    This opportunity involves the provision of a comprehensive Service Quality Regime (SQR) system to support Train Operating Company (XC) compliance with Department for Transport requirements. The system must deliver a cloud-based platform with the following core components: a centralized database managing all SQR-related data including registers, reference materials, inspection records, and rectification evidence; mobile inspection forms for third-party inspectors and mystery shoppers; a web-based back-office portal for XC staff and quality controllers to review data and document rectifications; automated email notifications triggered by database events; application programming interfaces (APIs) for system integration; and comprehensive reporting capabilities (scheduled and ad-hoc). The awarded supplier (Devroom) will implement this system following regulated procurement procedures. Suppliers should demonstrate expertise in cloud database architecture, mobile application development, web portal design, API development, and reporting systems. Understanding of rail industry compliance requirements and Service Quality Regime frameworks is advantageous.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, XC TRAINS LIMITED has awarded 1 contract to 1 supplier.

    Who wins here
    1. YIOSHI LTD1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-05a9a1

    Your fit

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    XT
    Buyer
    XC TRAINS LIMITED
    Sector
    IT & Software