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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Experience Feedback and Insights Platform
    Awarded contract

    Customer Experience Feedback and Insights Platform

    Status
    Awarded
    Published 13 Jul 2026

    Seek a supplier to deliver an integrated customer feedback platform with real-time survey collection, advanced analytics, live dashboards, and expert insights to enable data-driven decision-making.

    🇬🇧United Kingdom· North EastPublished 13 Jul 2026· 1 months agoviaFind a Tender
    Status
    Awarded
    Published 13 Jul 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North East

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    13 July 2026
    Awarded — no open tender advertised

    Brief

    We seek a supplier to provide a comprehensive customer experience solution combining continuous feedback collection with advanced analytics capabilities. Key requirements include: (1) An 'always-on' survey system accessible via email invitations and a static link on onboard Wi-Fi welcome pages and posters; (2) A dashboard-style reporting tool displaying live survey results with drill-down functionality for detailed data analysis; (3) Proactive insight generation and delivery by experienced analysts who go beyond basic Customer Effort Score (CES) surveys; (4) Support for gathering, analyzing, and integrating multiple customer data sources to build a comprehensive customer understanding; (5) Transition from ad-hoc reactive measurement to continuous, data-driven decision-making that identifies key business trends. The ideal supplier will combine survey technology expertise with consulting capabilities to help organizations move toward predictive, trend-based decision-making.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-04e303
    XT
    Buyer
    XC TRAINS LIMITED
    Sector
    Professional Services