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    ContractsRail Service Quality Inspection Services for XC Trains
    Awarded contract

    Rail Service Quality Inspection Services for XC Trains

    Awarded
    £1.3m
    Published 2 Jun 2026

    XC Trains seeks a supplier to deliver Service Quality Regime inspection services across its UK-wide rail network, including TSR, CSR, and ACSR inspections with project management and data quality assurance.

    🇬🇧United Kingdom· EnglandPublished 2 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £1.3m
    Published 2 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £1,344,073
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Transport & Logistics
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • MS
      Mystery Shoppers Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    2 June 2026
    Awarded — no open tender advertised

    Brief

    XC Trains Limited operates the most extensive passenger rail franchise in Britain, serving over 100 stations across 7 of the UK's 10 largest cities. XC is seeking a supplier to deliver comprehensive Service Quality Regime (SQR) inspection services as required by its National Rail Contract with the Department for Transport. The supplier will conduct three types of inspections: Train Service Regime (TSR) inspections by trained inspectors, Customer Service Regime (CSR) inspections by mystery shoppers, and Accessible Customer Service Regime (ACSR) inspections by mystery shoppers with accessibility needs. The successful supplier will be responsible for project mobilisation, delivering 290 inspections per railway period throughout the contract term, providing mobile devices to inspection teams, managing data quality assurance, and delivering ongoing account management services. This procurement is undertaken on behalf of XC and any successor operator.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In engineering, XC TRAINS LIMITED has awarded 1 contract to 1 supplier.

    Who wins here
    1. Mystery Shoppers Limited1× · 100%

    Across engineering, the most active winners are AECOM LTD, WSP UK LIMITED, OVE ARUP PARTNERS LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-05abb0
    XT
    Buyer
    XC TRAINS LIMITED
    Sector
    Transport & Logistics