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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsLimerick City and County Council Corporate Telephony and Contact Centre System Tender
    Closed contract

    Limerick City and County Council Corporate Telephony and Contact Centre System Tender

    Contract value
    700k
    Closed 5 Jun 2026

    Limerick City and County Council is tendering for a modern corporate telephony and contact centre solution with full implementation and ongoing support services.

    🇮🇪IrelandPublished 26 May 2026· 2 months agoviaTED
    Contract value
    700k
    Closed 5 Jun 2026
    Tender deadline passed on 5 Jun 2026.

    Decision brief

    4 fields
    • Contract value
      est.700,000currency not stated
    • Tender closed
      5 Jun 2026
      2 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇮🇪Ireland

    Lifecycle

    Closed

    Tender closed on 5 Jun 2026. Awaiting award.

    26 May 2026Today5 Jun 2026

    Brief

    Limerick City and County Council seeks qualified vendors to supply, implement, and support a modern telephony and contact centre solution to replace their existing 2017 system. The solution must serve the entire organisation's telephony needs while supporting high-volume customer-facing services including Customer Services and Housing Assistance Payment (HAP). Required capabilities include: core enterprise telephony with call queues, hunt groups, IVR and call flow management; contact centre functionality for agents, supervisors, and administrators; comprehensive reporting, analytics, and call recording; seamless integration with Microsoft 365, identity services, and existing business systems; provision of handsets, headsets, and softphone options; implementation, migration, training, and transition support; and ongoing maintenance with defined service levels. The Council is technology-agnostic and welcomes solutions from all qualified suppliers. References to existing platforms are contextual only and do not restrict proposed approaches.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In professional services, Limerick City and County Council has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. Mason Advisory Limited1× · 20%
    2. DigitalWell Ireland Ltd1× · 20%
    3. Key Answering Systems Ltd1× · 20%
    4. Core Optimisation Limited1× · 20%
    5. Davis Events Limited1× · 20%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    357241-2026
    LC
    Buyer
    Limerick City and County Council
    Sector
    Professional Services