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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Care Support Services Framework Agreement – Electric Ireland
    Closed contract

    Customer Care Support Services Framework Agreement – Electric Ireland

    Contract value
    €36m
    Closed 1 Sept 2026

    Electric Ireland seeks a framework agreement partner to provide scalable customer care support services during its transition to a new operating model.

    🇮🇪IrelandPublished 18 Aug 2026· 1 months agoviaTED
    Contract value
    €36m
    Closed 1 Sept 2026
    Tender deadline passed on 1 Sept 2026.

    Decision brief

    4 fields
    • Contract value
      est.€36,000,000
      Euros
    • Tender closed
      1 Sept 2026
      1 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇮🇪Ireland

    Lifecycle

    Closed

    Tender closed on 1 Sept 2026. Awaiting award.

    18 Aug 2026Today1 Sept 2026

    Brief

    Electric Ireland is seeking qualified service providers to establish a framework agreement for customer care support services. This opportunity supports Electric Ireland's transition to a new operating model and includes: scalable customer-facing teams to handle service operations; support for customer migration activities; service continuity during transition; and development of a new Multi-Disciplinary Team customer care model. Providers should have experience delivering flexible, responsive customer service solutions that can adapt to changing volumes and service requirements during organizational transformation.

    Track record

    2 awards · 2 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In professional services, ELECTRICITY SUPPLY BOARD ESB has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Publicis Dublin1× · 50%
    2. Leading Edge Marketing and Promotions Ltd1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    569926-2026

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    ES
    Buyer
    ELECTRICITY SUPPLY BOARD ESB
    Sector
    Professional Services