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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Care Support Services Framework Agreement – Electric Ireland
    Open tender

    Customer Care Support Services Framework Agreement – Electric Ireland

    Tender closes
    14d
    1 Sept 2026 · in 14 days

    Electric Ireland seeks a framework agreement partner to provide scalable customer care support services during its transition to a new operating model.

    🇮🇪IrelandPublished 18 Aug 2026· TodayviaTED
    Tender closes
    14d
    1 Sept 2026 · in 14 days

    Decision brief

    4 fields
    • Contract value
      est.€36,000,000
      Euros
    • Tender closes
      1 Sept 2026
      14 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇮🇪Ireland

    Lifecycle

    Open

    14 days left to bid. Opened today, deadline 1 Sept 2026.

    18 Aug 20261 Sept 2026

    Brief

    Electric Ireland is seeking qualified service providers to establish a framework agreement for customer care support services. This opportunity supports Electric Ireland's transition to a new operating model and includes: scalable customer-facing teams to handle service operations; support for customer migration activities; service continuity during transition; and development of a new Multi-Disciplinary Team customer care model. Providers should have experience delivering flexible, responsive customer service solutions that can adapt to changing volumes and service requirements during organizational transformation.

    Track record

    2 awards · 2 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In professional services, ELECTRICITY SUPPLY BOARD ESB has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Publicis Dublin1× · 50%
    2. Leading Edge Marketing and Promotions Ltd1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceTED

    Full notice and submission process on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    569926-2026
    ES
    Buyer
    ELECTRICITY SUPPLY BOARD ESB
    Sector
    Professional Services