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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsLimerick City and County Council Corporate Telephony and Contact Centre Solution
    Awarded contract

    Limerick City and County Council Corporate Telephony and Contact Centre Solution

    Awarded
    €420.7k
    Published 17 Aug 2026

    Limerick City and County Council is seeking a modern corporate telephony and contact centre solution with implementation and ongoing support services.

    🇮🇪IrelandPublished 17 Aug 2026· 3 weeks agoviaTED
    Awarded
    €420.7k
    Published 17 Aug 2026

    Decision brief

    4 fields
    • Contract value
      €420,692
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • DI
      DigitalWell Ireland Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    17 August 2026
    Awarded — no open tender advertised

    Brief

    Limerick City and County Council seeks a supplier to provide, implement, and support a modern corporate telephony and contact centre solution to replace their existing 2017 phone system. The solution must support organisation-wide telephony and high-volume public-facing services, including Customer Services and Housing Assistance Payment (HAP) services. Key requirements include: core enterprise telephony with call queues, hunt groups, IVR and call flow management; contact centre functionality for agents, supervisors, and administrators; reporting, analytics, and call recording capabilities; integration with Microsoft 365 and identity services; provision of handsets, headsets, and softphone options; full implementation, migration, training, and transitional support; and ongoing maintenance with defined service levels. The council is technology-agnostic and welcomes solutions from any vendor that meet functional requirements and integrate seamlessly with existing ICT systems. This is an opportunity for telecommunications providers and contact centre solution specialists to demonstrate how their platforms can improve service continuity, call handling, reporting accuracy, and overall user experience for a large public sector organisation.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In professional services, Limerick City and County Council has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. Mason Advisory Limited1× · 20%
    2. DigitalWell Ireland Ltd1× · 20%
    3. Key Answering Systems Ltd1× · 20%
    4. Core Optimisation Limited1× · 20%
    5. Davis Events Limited1× · 20%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    568478-2026
    LC
    Buyer
    Limerick City and County Council
    Sector
    Professional Services