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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsPassenger Support Services Contact Handling
    Awarded contract

    Passenger Support Services Contact Handling

    Awarded
    £100k
    Published 10 Aug 2026

    Award-winning contact handling contract delivering passenger support services for Transport for London through professional customer communication management.

    🇬🇧United KingdomPublished 10 Aug 2026· 1 months agoviaContracts Finder
    Awarded
    £100k
    Published 10 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £100,000
      Pounds sterling
    • Tender closed
      27 May 2026
      3 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • JO
      Journeycall Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    10 Aug 2026Today27 May 2026

    Brief

    This is an awarded Call-Off contract to Journeycall Limited for providing contact handling services under TfL's Framework Lot B (TfL95743). The contract delivers passenger assistance contact handling services for Transport for London (TfL), focusing on managing customer inquiries and providing support through contact center operations. Suppliers working on this contract will handle passenger assistance communications, ensuring effective customer service delivery for TfL's transportation services. This opportunity is part of a framework agreement for professional contact handling and customer support services.

    Track record

    11 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In professional services, TRANSPORT FOR LONDON has awarded 11 contracts to 11 suppliers.

    Who wins here
    1. RAIL SAFETY AND STANDARDS BOARD1× · 9%
    2. Mace Consult Ltd1× · 9%
    3. JATO DYNAMICS LIMITED1× · 9%
    4. GPX ENGINEERING LTD1× · 9%
    5. RELX (UK) Limited T/A LexisNexis1× · 9%
    6. CAMPBELL TICKELL LIMITED1× · 9%

    +5 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    £39,810,000indicativeMHRA
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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    8884788c-2651-49a8-9d61-bca38de2c5da-908003
    TF
    Buyer
    TRANSPORT FOR LONDON
    Sector
    Professional Services