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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsDisability Access Research Programme for London Transport
    Awarded contract

    Disability Access Research Programme for London Transport

    Awarded
    £878.6k
    Published 10 Nov 2026

    Research programme to gather and analyze disabled customers' transit experiences to drive accessibility improvements across Transport for London services.

    🇬🇧United Kingdom· LondonPublished 10 Nov 2026· TodayviaFind a Tender
    Awarded
    £878.6k
    Published 10 Nov 2026

    Decision brief

    4 fields
    • Contract value
      £878,562
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • ER
      ESRO Limited (Revealing Reality)
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    10 November 2026
    Awarded — no open tender advertised

    Brief

    Transport for London is seeking research partners to deliver the Accessibility Insight Package (AIP), a strategic programme that collects and analyzes data on disabled customers' experiences across all transit services. The programme will: monitor accessibility performance through multiple evidence sources; identify emerging accessibility issues and trends; evaluate the effectiveness of new accessibility initiatives; measure customer perceptions and satisfaction; and provide actionable insights to support continuous service improvement. This research will directly inform TfL's decision-making and strategy, ensuring disabled passengers' voices shape accessibility improvements across the entire customer journey. Suppliers should have expertise in accessibility research, disability consultation, customer experience analysis, and the ability to work with diverse stakeholder groups.

    Track record

    11 awards · 10 winners
    Open field

    No single supplier dominates the field.

    In research innovation, TRANSPORT FOR LONDON has awarded 11 contracts to 10 suppliers.

    Who wins here
    1. IPSOS MORI UK LIMITED2× · 18%
    2. USEFUL SIMPLE GROUP LIMITED1× · 9%
    3. ROBERT BOSCH LIMITED1× · 9%
    4. REGEN SW1× · 9%
    5. ATKINSRÉALIS PPS LIMITED1× · 9%
    6. ESRO Limited (Revealing Reality)1× · 9%

    +4 more suppliers

    Across research innovation, the most active winners are WSP UK LIMITED, IPSOS MARKET RESEARCH LIMITED, IFF RESEARCH LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-07b8d8

    Your fit

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    This went to ESRO Limited (Revealing Reality). Sonar reads TRANSPORT FOR LONDON's work like this against your business — who holds it, and whether you could compete or partner next time.

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    TF
    Buyer
    TRANSPORT FOR LONDON
    Sector
    Research & Innovation