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    ContractsAI Transcription and Summarisation Tool for Adult Social Care
    Open tender

    AI Transcription and Summarisation Tool for Adult Social Care

    Essex County Council seeks market feedback on AI transcription and summarisation tools to improve Adult Social Care practice by automating case note recording while maintaining safety, compliance, and quality standards.

    🇬🇧United Kingdom· East of EnglandPublished 14 Jul 2026· 1 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 months ago.

    14 July 2026
    Open tender · no closing date published

    Brief

    Essex County Council (ECC) is conducting market engagement to inform future procurement of an AI-powered solution to transcribe and summarise conversations between practitioners and residents in Adult Social Care. This tool will help address operational pressures including rising demand, workforce shortages, and administrative burden, enabling practitioners to spend more time on direct care. ECC is seeking to understand the viability and readiness of the market to scale this capability across Adult Social Care services. The solution must meet ten key requirements: (1) accurate transcription across diverse settings, languages, and conditions; (2) configurable AI summarisation aligned with service templates; (3) human review and quality assurance functionality; (4) compliance with UK public sector security, privacy and GDPR standards; (5) comprehensive audit trails and responsible AI monitoring; (6) accessibility and inclusion features for diverse users; (7) integration with existing systems including M365, Teams and case management platforms; (8) reliability in both office and community settings; (9) scalability across multiple services and large user populations; and (10) sustainable and transparent commercial models. This market engagement survey seeks supplier responses on technical capabilities, implementation approach, compliance certification, and total cost of ownership to enable informed future procurement decisions.

    Track record

    8 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, ESSEX COUNTY COUNCIL has awarded 8 contracts to 7 suppliers.

    Who wins here
    1. WPC SOFTWARE LIMITED2× · 25%
    2. SOFTCAT PLC1× · 13%
    3. MRI SOFTWARE LIMITED1× · 13%
    4. Bookinglab Limited1× · 13%
    5. AFFINITEXT UK LIMITED1× · 13%
    6. Pulsar Group plc1× · 13%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cb5e
    EC
    Buyer
    ESSEX COUNTY COUNCIL
    Sector
    IT & Software