Salesforce Platform Licensing and Support Services

This opportunity involves providing Salesforce Customer Relationship Management (CRM) platform licensing and associated Software-as-a-Service (SaaS) support services to NESO. The services will support both customer-facing operations and internal business functions, including the Connections platform and Market Registration services. The successful supplier will manage the renewal and ongoing maintenance of NESO's existing Salesforce environment, including all platform components, user licenses, and technical support. This contract is essential to ensure uninterrupted service continuity as NESO transitions away from existing Technical Services Agreement (TSA) arrangements. Suppliers should be prepared to deliver comprehensive platform management, licensing optimization, and multi-tiered support services.