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    ContractsThree-Year Maintenance Contracts for Alcon Surgical Equipment
    Awarded contract

    Three-Year Maintenance Contracts for Alcon Surgical Equipment

    Awarded
    £591k
    Published 25 Sept 2026

    Tender for three-year Gold and Platinum maintenance contracts covering 35 Alcon surgical devices with tiered support, response times, and service levels.

    🇬🇧United Kingdom· LondonPublished 25 Sept 2026· 2 weeks agoviaFind a Tender
    Awarded
    £591k
    Published 25 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £591,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • AE
      ALCON EYE CARE UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 weeks ago.

    25 September 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks qualified service providers to deliver comprehensive maintenance and support services for Alcon ophthalmic equipment over a three-year period. The contract consists of two tiers: (1) Gold Maintenance for 2 Ngenuity and 1 Purepoint device, and (2) Platinum Maintenance for 26 Centurian and 6 Constellation devices. Gold tier includes business hours support (Monday-Friday, 9:00 AM-5:00 PM local time), 24-hour telephone support availability, annual planned maintenance visits, safety and reliability modifications, first-line troubleshooting training, onsite repairs as needed, 48-hour response time for field service repairs, and 3 additional support visits annually. Platinum tier provides the same core services plus 24-hour response time, 5 additional annual support visits, uptime guarantee with risk sharing provisions, and automatic hardware and software upgrades. Qualified bidders must demonstrate expertise in Alcon equipment service and maintenance, ability to meet specified response times, and capacity to deliver training and field engineering support across both service levels.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In facilities management, MOORFIELDS EYE HOSPITAL NHS FOUNDATION TRUST has awarded 1 contract to 1 supplier.

    Who wins here
    1. ALCON EYE CARE UK LIMITED1× · 100%

    Across facilities management, the most active winners are NHS SUPPLY CHAIN COORDINATION LIMITED NHSSC SCCL, TUNSTALL HEALTHCARE UK LTD, CARL ZEISS — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077af0

    Your fit

    Could you win the next one?

    This went to ALCON EYE CARE UK LIMITED. Sonar reads MOORFIELDS EYE HOSPITAL NHS FOUNDATION TRUST's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

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    ME
    Buyer
    MOORFIELDS EYE HOSPITAL NHS FOUNDATION TRUST
    Sector
    Facilities Management