Digital Wayfinding Service for Moorfields Eye Hospital and UCL Centre for Eye Health

This procurement seeks a single supplier to design, develop, and operate a digital wayfinding platform for the new Moorfields Eye Hospital and UCL Centre for Eye Health at St Pancras. The solution must enable patients, visitors, staff, and students to navigate the building independently and confidently. Key Requirements: - Interactive digital building maps with destination search and point-to-point routing - Multi-floor and step-free navigation options - Mobile and web access without requiring app installation - QR code access points throughout the building - Integration with the Patient Self-Service Check-In kiosk for post-check-in wayfinding - Optional integration with Indoor Location Services (RTLS) infrastructure - Full functionality from Day-1 without dependency on RTLS - Audio navigation and step-free routing specifically validated with visually impaired users - Compliance and accessibility standards throughout Procurement Details: - Competitive Flexible Procedure under the Procurement Act 2023 - Two-stage evaluation process - Initial two-year contract with two optional one-year extensions - Award criteria: 60% quality, 10% social value, 30% price Given Moorfields' significant visually impaired patient population, accessibility is a core requirement, not an afterthought.