Maintenance and Repair Services for Passenger Lifts

Beyond Housing seeks a reliable contractor to provide comprehensive maintenance, servicing, and emergency repair services for passenger lifts across its housing stock. The selected service provider must demonstrate: reliable and responsive service delivery with excellent communication channels; a client portal or electronic certification system for real-time updates; strong front-line and back-office support; and willingness to attend regular contract management meetings and provide timely performance reports. The contract will be managed through a detailed Service Level Agreement (SLA) and Key Performance Indicators (KPIs), reviewed and monitored monthly. Beyond Housing intends to award the contract to one primary contractor, with the option to appoint an additional contractor if necessary to ensure operational continuity and service resilience. Any additional appointments will follow established transparency and equal treatment principles based on published award criteria.