Integrated Digital Platform for Local Government Services

Somerset Council is conducting preliminary market engagement to identify potential suppliers for a modern, integrated digital solution to support place-based services across the council. The solution should enable: integrated end-to-end case management across departments; joined-up working and information sharing between services; improved customer experience through digital self-service capabilities; enhanced data utilization, reporting, and analytics; and automation features that drive efficiency and service redesign. This is an early-stage engagement to inform future procurement plans. Suppliers interested in this opportunity should have experience delivering digital platforms for local government or public sector organizations, with expertise in case management systems, data analytics, and service integration.