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    ContractsOut of Hours Call Handling Service 2026 - Market Engagement
    Open tender

    Out of Hours Call Handling Service 2026 - Market Engagement

    Contract value
    £275k
    Published 14 Aug 2026

    ECH seeks supplier feedback through market engagement to shape a new Out of Hours Call Handling Service procurement launching in 2026.

    🇬🇧United Kingdom· East of EnglandPublished 14 Aug 2026· TodayviaFind a Tender
    Contract value
    £275k
    Published 14 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £275,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Lifecycle

    Open

    Open tender — no closing date published. Opened today.

    14 August 2026
    Open tender · no closing date published

    Brief

    ECH is undertaking structured market engagement before launching a formal procurement for an enhanced Out of Hours Call Handling Service. This engagement phase aims to understand current market capabilities, supplier interest, and available technology solutions to inform the final service specification, evaluation criteria, and commercial terms. Key topics for supplier feedback include: repairs triage and prioritization, safeguarding protocols, customer service standards, CRM and repairs system integration, real-time call logging and recording, reporting dashboards, business continuity planning, mobilisation timelines, and pricing models. Suppliers are encouraged to demonstrate their systems and explain how their solutions can improve service quality, operational efficiency, and support ECH's digital transformation goals. This transparent engagement ensures all participating suppliers receive identical information with no competitive advantage before the formal tender. Feedback will be used to refine procurement documents, confirm the procurement route, and ensure the opportunity is attractive, proportionate, and achievable for the market. For more information and to respond, visit: https://www.delta-esourcing.com/tenders/UK-UK-Braintree:-Telephone-switchboard-services./W8ZW446MF6

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e4d0
    EC
    Buyer
    EASTLIGHT COMMUNITY HOMES
    Sector
    Media & Communications