BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCentralised Manned Level 2 Helpdesk Services
    Open tender

    Centralised Manned Level 2 Helpdesk Services

    Provide a manned Level 2 helpdesk service offering centralised support to NS&I and supplier staff.

    🇬🇧United Kingdom· EnglandPublished 22 May 2026· 4 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 4 months ago.

    22 May 2026
    Open tender · no closing date published

    Brief

    This opportunity involves providing a centralised helpdesk service to support National Savings and Investments (NS&I) staff and supplier personnel. The service will operate at Level 2, meaning it requires manned support with trained personnel available to handle inquiries, troubleshoot issues, and escalate complex problems as needed. The helpdesk will serve as a single point of contact for technical and operational support, ensuring efficient resolution of service requests and incidents across the organisation.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, NS&I has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. CAPGEMINI UK PLC1× · 25%
    2. ERNST YOUNG LLP1× · 25%
    3. GARTNER UK LIMITED1× · 25%
    4. LAYER 71× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from NS&I

    4 listingsView all →
    AwardedFinancial Services🇬🇧United Kingdom

    Payment Initiation Services for Bank Transfers

    Provide secure Payment Initiation Services via Open Banking technology to enable NS&I customers to pay by bank transfer through integrated APIs with optional expansion to additional financial services.

    NS&I
    Published 24 Sept 2026
    AwardedProfessional Services🇬🇧United Kingdom

    Chief People Officer Recruitment Campaign

    Recruitment support services required to fill a Chief People Officer position through the RM6290 Framework.

    NS&I
    Published 22 Sept 2026
    AwardedIT & Software🇬🇧United Kingdom

    Level 2 Technical Helpdesk Support Services

    NS&I requires a Level 2 Helpdesk Support supplier to deliver ServiceNow-based technical incident management across multiple systems with BPSS clearance and ISO compliance.

    £2,016,667NS&I
    Published 18 Sept 2026
    AwardedIT & Software🇬🇧United Kingdom

    IT and Security Health Checks

    NS&I requires annual IT and Security health checks, wireless network assessment, and penetration testing services valued at £150,000 with optional 12-month extension.

    NS&I
    Published 26 Aug 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    AI System Prototypes: Efficiency, Structure and Control

    UK SMEs can secure up to £1.66 million to develop and validate prototype AI systems with improved efficiency, structure, and control features.

    est.£1,660,000
    Published 12 Oct 2026
    OpenIT & Software🇬🇧United Kingdom

    Digital Product Technical Support Services

    Procurement of expert technical support services to maintain and enhance digital products and services.

    THE CAREERS AND ENTERPRISE COMPANY
    Published 2 Oct 2026
    IT & Software🇬🇧United Kingdom

    Internal Audit Management System Replacement

    Procurement for a cloud-based internal audit management software system to replace the Council's existing on-premise solution.

    est.£170,000DURHAM COUNTY COUNCIL
    Published 2 Oct 2026
    OpenIT & Software🇬🇧United Kingdom

    Medical Devices Vulnerability Management Solution for NHS Hospital Trust

    UHB seeks a comprehensive medical devices vulnerability management solution to enhance security and patient safety across its regional hospital network and community services.

    UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
    Published 2 Oct 2026
    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0524ad
    NS
    Buyer
    NS&I
    Sector
    IT & Software