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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCentralised Manned Level 2 Helpdesk Services
    Open tender

    Centralised Manned Level 2 Helpdesk Services

    Provide a manned Level 2 helpdesk service offering centralised support to NS&I and supplier staff.

    🇬🇧United Kingdom· EnglandPublished 22 May 2026· 3 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 3 months ago.

    22 May 2026
    Open tender · no closing date published

    Brief

    This opportunity involves providing a centralised helpdesk service to support National Savings and Investments (NS&I) staff and supplier personnel. The service will operate at Level 2, meaning it requires manned support with trained personnel available to handle inquiries, troubleshoot issues, and escalate complex problems as needed. The helpdesk will serve as a single point of contact for technical and operational support, ensuring efficient resolution of service requests and incidents across the organisation.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, NS&I has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. ERNST YOUNG LLP1× · 33%
    2. GARTNER UK LIMITED1× · 33%
    3. LAYER 71× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0524ad
    NS
    Buyer
    NS&I
    Sector
    IT & Software