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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIT Service Management System Implementation and Support
    Awarded contract

    IT Service Management System Implementation and Support

    Awarded
    £78.9k
    Published 15 Nov 2026

    Procuring a partner to deliver, implement, and support a modern IT Service Management System with full training and ongoing technical assistance.

    🇬🇧United Kingdom· LondonPublished 15 Nov 2026· TodayviaFind a Tender
    Awarded
    £78.9k
    Published 15 Nov 2026

    Decision brief

    4 fields
    • Contract value
      £78,850
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • HS
      Halo Service Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    15 November 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks a qualified partner to deliver, implement, and provide ongoing support for a modern IT Service Management System. The selected vendor will be responsible for system deployment, configuration, integration with existing infrastructure, staff training, and continuous technical support. The solution should enable efficient IT operations, improve service delivery, streamline incident and change management, and provide comprehensive reporting and analytics capabilities.

    Track record

    8 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, Heritage Fund has awarded 8 contracts to 6 suppliers.

    Who wins here
    1. Xansium Consulting Ltd2× · 25%
    2. BRANDSTENCIL LTD2× · 25%
    3. Halo Service Solutions1× · 13%
    4. Workday Limited1× · 13%
    5. ESRI UK LIMITED1× · 13%
    6. Salesforce UK Limited1× · 13%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-07bc36

    Your fit

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    This went to Halo Service Solutions. Sonar reads Heritage Fund's work like this against your business — who holds it, and whether you could compete or partner next time.

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    HF
    Buyer
    Heritage Fund
    Sector
    IT & Software