24/7 Managed Detection and Response (MDR) Service

This is a call for a comprehensive Managed Detection and Response (MDR) service to provide round-the-clock cyber security monitoring, detection, investigation and response capabilities. The service will protect users, information, systems and technology infrastructure against cyber threats through a dedicated Security Operations Centre (SOC) staffed 24 hours a day, 7 days a week. Key service components include: continuous monitoring using Endpoint Detection and Response (EDR) or Extended Detection and Response (XDR) technologies; integration with Microsoft 365 and Microsoft Entra ID; identity-based threat detection; security alert investigation and triage; proactive threat hunting; threat intelligence analysis; incident containment and remediation support; digital forensics and incident investigation; and escalation procedures with access to security specialists. The successful provider will demonstrate expertise in: modern MDR operating models and service delivery; integration of leading security technologies; Microsoft 365 and Entra ID security capabilities; threat detection and investigation methodologies; incident response procedures for critical cyber incidents; SOC operations and global staffing models; relevant security certifications and standards compliance; secure data handling, retention and residency; defined service levels and response times; comprehensive reporting and security metrics; and seamless onboarding and implementation. Proposals should address typical licensing models, commercial arrangements and the clear division of responsibilities between the provider and the organisation.