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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIT Services for Customer Communication Management
    Awarded contract

    IT Services for Customer Communication Management

    Awarded
    €2.4m
    Published 18 Dec 2025

    This contract opportunity involves consulting and support services for implementing cross-channel customer communication as part of an omnichannel management strategy. A framework agreement will be established with a selected economic operator. The total value of the contract is €2,400,000. The buye

    🇩🇪GermanyPublished 18 Dec 2025· 8 months agoviaTED
    Awarded
    €2.4m
    Published 18 Dec 2025

    Decision brief

    4 fields
    • Contract value
      €2,400,000
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇩🇪Germany

    Lifecycle

    Awarded

    Contract awarded. Originally published 8 months ago.

    18 December 2025
    Awarded — no open tender advertised

    Brief

    This contract opportunity involves consulting and support services for implementing cross-channel customer communication as part of an omnichannel management strategy. A framework agreement will be established with a selected economic operator. The total value of the contract is €2,400,000. The buyer is AOK Baden-Württemberg, and the contract is published on the TED platform.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, AOK BADENWRTTEMBERG has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. SERVIEW GMBH1× · 50%
    2. IBM IX GERMANY GMBH1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from AOK BADENWRTTEMBERG

    4 listingsView all →
    AwardedIT & Software🇩🇪Germany

    IT Services for AOK Baden-Württemberg

    This contract opportunity involves establishing a framework agreement with a supplier for consulting and support services aimed at implementing an Enterprise Service Management (ESM) system based on IT Service Management (ITSM) for AOK Baden-Württemberg. This may also extend to any joining entities.

    €7,500,000AOK BADENWRTTEMBERG
    Published 26 Feb 2026
    AwardedHealthcare & Medical🇩🇪Germany

    Germany – Medicines – Conclusion of Non-Exclusive Discount Contracts According to § 130a Abs. 8 SGB V for Medicines (Open-House Procedure)

    This procedure is not subject to procurement law. It is an open-house procedure. In the interest of transparency and broad information for interested pharmaceutical companies, this announcement is published in the Supplement to the Official Journal of the European Union. Any terms used in this annou

    €221,000AOK BADENWRTTEMBERG
    Published 23 Oct 2025
    AwardedHealthcare & Medical🇩🇪Germany

    Germany – Pharmaceuticals – Non-exclusive Discount Contracts for Medicines

    This procurement process is not subject to public procurement law. It is an Open-House procedure aimed at ensuring transparency and broad information dissemination to interested pharmaceutical companies. This announcement is published in the Supplement to the Official Journal of the European Union.

    €1,989,000AOK BADENWRTTEMBERG
    Published 7 Aug 2025
    AwardedIT & Software🇩🇪Germany

    Germany – Software Development and Consulting – Announcement for Transition of Frontend Applications, Additional Applications (Lot 2)

    The AOK community, which serves 27 million insured individuals and partners across 11 regional AOKs, currently has several shared frontend products, some accessible via meine.aok.de and the 'Meine AOK' app. For AOK insured individuals, these include: -- 'Meine AOK' - iOS and Android app for AOK insu

    AOK BADENWRTTEMBERG
    Published 12 May 2025

    Open in IT & Software

    4 open listingsView all →
    OpenIT & Software🇬🇧United Kingdom

    DORS+ Managed Services and Hosting Contract

    UKROEd is seeking a managed services provider to operate and support DORS+, the UK's national data hub for driver retraining, serving over 2 million users annually across police forces and course providers.

    £30,000,000indicativeUKROEd
    Published 4 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Digital Wayfinding Service for Moorfields Eye Hospital and UCL Centre for Eye Health

    Deliver an accessible digital wayfinding platform to help patients, visitors, and staff navigate the new Moorfields Eye Hospital and UCL Centre for Eye Health at St Pancras.

    £470,000indicativeMOORFIELDS EYE HOSPITAL NHS FOUNDATION TRUST
    Published 4 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Digital Wayfinding Platform for Moorfields Eye Hospital

    Develop an accessible digital wayfinding platform for Moorfields Eye Hospital's new St Pancras location, with mobile access, audio navigation for visually impaired users, and integration with patient check-in systems.

    £470,000indicativeMOORFIELDS EYE HOSPITAL NHS FOUNDATION TRUST
    Published 4 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Digital Wayfinding Platform for Moorfields Eye Hospital and UCL Centre

    Deliver an accessible digital wayfinding platform enabling independent navigation for patients, visitors, staff, and students at the new Moorfields Eye Hospital and UCL Centre for Eye Health.

    £470,000indicativeMOORFIELDS EYE HOSPITAL NHS FOUNDATION TRUST
    Published 4 Sept 2026
    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    847814-2025
    AB
    Buyer
    AOK BADENWRTTEMBERG
    Sector
    IT & Software