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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSoftware and Information Systems for Customer Guidance System
    Awarded contract

    Software and Information Systems for Customer Guidance System

    Awarded
    €609.2k
    Published 21 Aug 2025

    The contract involves the delivery of a new customer guidance system that meets the ambitions of the municipality of Tilburg in terms of customer-driven services and omnichannel service delivery. This includes connections with other systems. The services related to the implementation of the new syst

    🇳🇱NetherlandsPublished 21 Aug 2025· 12 months agoviaTED
    Awarded
    €609.2k
    Published 21 Aug 2025

    Decision brief

    4 fields
    • Contract value
      €609,156
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇳🇱Netherlands

    Suppliers

    2 suppliers
    • JC
      JOINT CASH CARD SOFTWARE BV
    Lead contractor
  1. JC
    Joint Cash & Card Software B.V.
    Lead contractor
  2. Lifecycle

    Awarded

    Contract awarded. Originally published 12 months ago.

    21 August 2025
    Awarded — no open tender advertised

    Brief

    The contract involves the delivery of a new customer guidance system that meets the ambitions of the municipality of Tilburg in terms of customer-driven services and omnichannel service delivery. This includes connections with other systems. The services related to the implementation of the new system include system setup, testing and implementation work, user training, and data migration. Ongoing services related to the system during its management and use are also included. The scope of the contract is detailed in the Project Start Architecture (PSA) and the Program of Requirements (PVE) included in the tender documents. The new system will be deployed at various locations and departments within the municipality.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, MUNICIPALITY OF TILBURG has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. JOINT CASH CARD SOFTWARE BV1× · 50%
    2. Joint Cash & Card Software B.V.1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    549037-2025
    MT
    Buyer
    MUNICIPALITY OF TILBURG
    Sector
    IT & Software