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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCall Center Services for Customer Support
    Awarded contract

    Call Center Services for Customer Support

    Awarded
    €2m
    Published 8 Jul 2025

    The Federal Institute for Post and Telecommunications (BAnst PT) provides pension services to approximately 260,000 eligible beneficiaries, including retired civil servants and their survivors (widows, widowers, and orphans) from the former German Federal Post. This contract involves handling incomi

    🇩🇪GermanyPublished 8 Jul 2025· 1 years agoviaTED
    Awarded
    €2m
    Published 8 Jul 2025

    Decision brief

    4 fields
    • Contract value
      €2,045,324
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇩🇪Germany

    Suppliers

    1 supplier
    • AS
      AVANTGARDE SALES MARKETING SUPPORT GMBH
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 years ago.

    8 July 2025
    Awarded — no open tender advertised

    Brief

    The Federal Institute for Post and Telecommunications (BAnst PT) provides pension services to approximately 260,000 eligible beneficiaries, including retired civil servants and their survivors (widows, widowers, and orphans) from the former German Federal Post. This contract involves handling incoming calls from these beneficiaries, as well as from their relatives, representatives, or third parties (e.g., family courts, German pension insurance). The first-level telephone customer support has been outsourced to an external service provider. At the end of the contract term, this service will be put out to competitive tender and re-advertised.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, FEDERAL INSTITUTE FOR POST AND TELECOMMUNICATIONS GERMAN FEDERAL POST has awarded 1 contract to 1 supplier.

    Who wins here
    1. AVANTGARDE SALES MARKETING SUPPORT GMBH1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Senior Civil Service Assessment Services

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    445341-2025
    FI
    Buyer
    FEDERAL INSTITUTE FOR POST AND TELECOMMUNICATIONS GERMAN FEDERAL POST
    Sector
    Professional Services