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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsModern Cloud-Based Contact Centre Platform
    Open tender

    Modern Cloud-Based Contact Centre Platform

    Link Group is seeking a modern, cloud-based contact centre platform that integrates multiple communication channels and enables intelligent, insight-driven customer interactions.

    🇬🇧United KingdomPublished 30 Jul 2026· 2 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    30 July 2026
    Open tender · no closing date published

    Brief

    Link Group is modernising its telephony and contact management environment to improve customer experience and operational efficiency. The organisation seeks to move away from fragmented, siloed systems toward an integrated, cloud-based Contact Centre as a Service (CCaaS) solution. This is a market consultation opportunity to test supplier capability and inform procurement strategy. Key Requirements: - Multi-channel customer engagement (voice, live chat, messaging, social media, and emerging digital channels) - Single unified customer view across all interactions - Intelligent routing based on customer intent and need - Real-time operational visibility and workforce engagement tools - Data-driven insights and analytics across the customer journey Business Priorities: - Reduce repeat contacts, call transfers, and misdirected queries - Improve agent access to customer history and knowledge resources - Enable real-time demand management and performance reporting - Increase digital adoption through automation and self-service capabilities - Align technology to priority customer journeys This Prior Information Notice invites suppliers to discuss delivery models, technology solutions, and service transformation approaches, including automation, AI-assisted support, workforce management, and customer journey redesign.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d7f3

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    LG
    Buyer
    Link Group
    Sector
    Media & Communications