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    ContractsContentful CMS Platform for National Rail Enquiries and Industry Website
    Awarded contract

    Contentful CMS Platform for National Rail Enquiries and Industry Website

    Awarded
    £668k
    Published 9 Jul 2026

    RDG operates Contentful CMS as the critical backbone of National Rail Enquiries, serving multiple digital channels and industry stakeholders with complex integrations and industry information feeds.

    🇬🇧United Kingdom· LondonPublished 9 Jul 2026· 3 months agoviaFind a Tender
    Awarded
    £668k
    Published 9 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £667,972
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • CU
      CONTENTFUL (UK) LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    9 July 2026
    Awarded — no open tender advertised

    Brief

    National Rail Enquiries (NRE) is the UK's most widely used digital channel for rail travel information and is critical to the UK's rail infrastructure. NRE and its associated website currently operate on Contentful, a modern headless CMS that serves as the foundation of the platform architecture. The system delivers content via APIs to React and NextJS front ends, supporting desktop, mobile web, iOS and Android applications. Contentful is hosted on RDG's AWS infrastructure and integrates with core rail systems including Darwin, RTJP, Fares Finder, and IDMS. The platform also connects to RDG's broader technology ecosystem including Cloudflare, Algolia, Google Tag Manager and Google Ad Manager. A critical function of Contentful is the generation and management of seven essential industry information feeds known as the Knowledgebase feeds: Stations, Incidents, Ticket Restrictions, Ticket Types, Operators, Promotions and National Service Indicator. These feeds are consumed by Train Operating Companies (TOCs) and Third Party Retailers (TPRs) as core information sources. Replacing Contentful with an alternative CMS would require extensive technical transformation including migration of all structured content and content models, rebuilding of APIs and downstream data feeds, redesign of system integrations, full regression testing across all digital channels, and reconfiguration of editorial workflows and governance processes. Such a replacement would be technically complex, high-risk, high-cost and organisationally disruptive, with significant impacts on RDG systems, suppliers and TOCs. RDG selected Contentful in 2020/21 following a competitive procurement exercise against leading enterprise CMS providers including Sitecore, Adobe, Episerver, and open-source options such as Drupal.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, Rail Delivery Group has awarded 1 contract to 1 supplier.

    Who wins here
    1. CONTENTFUL (UK) LIMITED1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c6c6

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    RD
    Buyer
    Rail Delivery Group
    Sector
    IT & Software