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    ContractsTrainTracker and Stations Connect Services - 2 Year Direct Award Renewal
    Awarded contract

    TrainTracker and Stations Connect Services - 2 Year Direct Award Renewal

    Awarded
    £750.7k
    Published 27 Aug 2026

    Direct award renewal of established TrainTracker and Stations Connect customer contact centre services for 2 years to maintain service continuity and avoid operational disruption.

    🇬🇧United Kingdom· LondonPublished 27 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £750.7k
    Published 27 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £750,708
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • EC
      Eckoh Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    27 August 2026
    Awarded — no open tender advertised

    Brief

    This is a 2-year contract renewal for the TISL Eckoh TrainTracker and Stations Connect services, which are critical operational systems supporting regulated customer contact centre performance and industry communications. A direct award has been determined as the most appropriate procurement approach due to the established nature of these services and the significant risks associated with changing suppliers. The incumbent supplier has integrated systems, custom configurations, and operational dependencies that would require substantial redevelopment, migration, and testing if transferred to a new provider. Any supplier change would necessitate replacement of existing system integrations, comprehensive service testing, and operational transition activities that could disrupt service continuity and create avoidable technical and operational risks. This renewal maintains service stability and operational performance for critical rail industry communications infrastructure.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, Rail Delivery Group has awarded 1 contract to 1 supplier.

    Who wins here
    1. Eckoh Ltd1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ed80

    Your fit

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    This went to Eckoh Ltd. Sonar reads Rail Delivery Group's work like this against your business — who holds it, and whether you could compete or partner next time.

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    RD
    Buyer
    Rail Delivery Group
    Sector
    Professional Services