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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCall Center Services in Greece
    Awarded contract

    Call Center Services in Greece

    Awarded
    €17.5m
    Published 12 Feb 2026

    This contract involves the provision of management and operation services for the customer service and fault reporting call center of the Hellenic Distribution Network Operator (ΔΕΔΔΗΕ). The services include support from the digital service team (digital chat), the customer request handling team (Ba

    🇬🇷GreecePublished 12 Feb 2026· 8 months agoviaTED
    Awarded
    €17.5m
    Published 12 Feb 2026

    Decision brief

    4 fields
    • Contract value
      €17,502,080
      Euros
    • Closing date
      Not published
      No closing date published
    • Sector
      Energy & Utilities
      Browse related listings
    • Location
      🇬🇷Greece

    Suppliers

    2 suppliers
    • CE
      COSMOTE E-VALUE CONTACT CENTER SERVICES ANONYMOUS COMPANY
    Lead contractor
  1. CE
    COSMOTE EVALUE CONTACT CENTER SERVICES ANONYMOUS COMPANY
    Lead contractor
  2. Lifecycle

    Awarded

    Contract awarded. Originally published 8 months ago.

    12 February 2026
    Awarded — no open tender advertised

    Brief

    This contract involves the provision of management and operation services for the customer service and fault reporting call center of the Hellenic Distribution Network Operator (ΔΕΔΔΗΕ). The services include support from the digital service team (digital chat), the customer request handling team (Back Office), the complaints handling team, and the Renewable Energy Producers Support team. The goal is to enhance customer service and ensure efficient handling of inquiries and issues.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In media communications, Hellenic Electricity Distribution Network Operator S.A. (HEDNO) has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. COSMOTE E-VALUE CONTACT CENTER SERVICES ANONYMOUS COMPANY1× · 50%
    2. COSMOTE EVALUE CONTACT CENTER SERVICES ANONYMOUS COMPANY1× · 50%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    106704-2026

    Your fit

    Could you win the next one?

    This went to COSMOTE E-VALUE CONTACT CENTER SERVICES ANONYMOUS COMPANY. Sonar reads Hellenic Electricity Distribution Network Operator S.A. (HEDNO)'s work like this against your business — who holds it, and whether you could compete or partner next time.

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    Buyer
    Hellenic Electricity Distribution Network Operator S.A. (HEDNO)
    Sector
    Energy & Utilities