This contract involves providing specialized support services to the Network Customer Management Division (NCM). The aim is to enhance the efficiency and effectiveness of customer service operations within the network distribution framework. Suppliers are invited to offer their expertise in technica
Tender closed on 8 Dec 2025. Awaiting award.
Only 2 prior awards here — too little to read.
In it software, Hellenic Electricity Distribution Network Operator S.A. (HEDNO) has awarded 2 contracts to 2 suppliers.
Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.
This contract involves the provision of management and operation services for the customer service and fault reporting call center of the Hellenic Distribution Network Operator (ΔΕΔΔΗΕ). The services include support from the digital service team (digital chat), the customer request handling team (Ba
This contract involves the procurement, installation, and operation of a comprehensive observability solution for the infrastructure of the Hellenic Electricity Distribution Network Operator (HEDNO). The goal is to enhance monitoring and observation capabilities, ensuring efficient management and se
The Greek Electricity Distribution Network Operator (DEDDHE) is seeking suppliers to provide Managed Detection and Response (MDR) services for cybersecurity threats. This contract, valued at €5,552,500, focuses on enhancing the security of data through advanced software solutions. Suppliers will be
Recruit specialist debt collection agencies and BPO providers to recover outstanding domestic customer debt for United Utilities while ensuring compliance with industry standards and fair payment practices.
Welsh Water requires debt collection agency services to recover customer debt while ensuring regulatory compliance and positive customer outcomes.
Open framework for supplying qualified temporary care and support workers across four counties for up to 8 years, with an estimated annual value of £1.7m to £2m.
Durham County Council is exploring options with housing providers and developers to create specialist supported housing for people with complex needs including learning disabilities, autism, and mental health challenges.
