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    ContractsMembership Service Design and Discovery Research
    Awarded contract

    Membership Service Design and Discovery Research

    Awarded
    £44k
    Published 18 Jun 2026

    Design and conduct discovery research to inform the development of UK Sport's new System Membership service and user experience.

    🇬🇧United Kingdom· EnglandPublished 18 Jun 2026· 3 months agoviaFind a Tender
    Awarded
    £44k
    Published 18 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £44,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • CA
      CACI LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    18 June 2026
    Awarded — no open tender advertised

    Brief

    UK Sport seeks a service design partner to conduct comprehensive discovery research for their System Membership initiative. The engagement includes: conducting structured qualitative research to develop user archetypes and identify pain points, needs, and opportunities; designing future membership experiences that create seamless end-to-end user journeys; delivering a detailed discovery report with findings and recommendations that will inform System Membership development and the broader UK Sport digital services; and presenting actionable insights that highlight key user moments and opportunities for innovative membership experiences. The successful delivery will provide strategic guidance for building a resilient, sustainable membership service that demonstrates clear understanding of user needs and drives measurable value.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, THE UNITED KINGDOM SPORTS COUNCIL has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Sep 2 Ltd1× · 50%
    2. CACI LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b7cc

    Your fit

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    This went to CACI LIMITED. Sonar reads THE UNITED KINGDOM SPORTS COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    UK
    Buyer
    THE UNITED KINGDOM SPORTS COUNCIL
    Sector
    Professional Services