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    ContractsPost Office Mystery Shopper - International Money Transfer Service Evaluation
    Awarded contract

    Post Office Mystery Shopper - International Money Transfer Service Evaluation

    Awarded
    £21.4k
    Published 14 Aug 2026

    Evaluate Post Office international money transfer customer service through video mystery shopping visits to branch locations.

    🇬🇧United Kingdom· LondonPublished 14 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £21.4k
    Published 14 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £21,360
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • AQ
      ABA QUALITY MONITORING LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    14 August 2026
    Awarded — no open tender advertised

    Brief

    This opportunity involves conducting video-based mystery shopping visits to Post Office branches to assess and evaluate customer service quality specifically related to international money transfer services. Mystery shoppers will visit designated branches, interact with staff, and document their experiences through video recordings. The evaluations will measure service standards, staff knowledge, customer interaction quality, and overall branch performance in delivering international money transfer services. This is ideal for individuals who can provide objective, detailed feedback on customer service experiences and are comfortable being recorded during branch visits.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In facilities management, POST OFFICE has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. ABA QUALITY MONITORING LTD1× · 33%
    2. MANIFESTO GROWTH LTD1× · 33%
    3. BRITISH RETAIL CONSORTIUM1× · 33%

    Across facilities management, the most active winners are The Lunch Bag Limited, GLANMORE FOODS LTD, JCT Bradbury Ltd T/a Irish School Meals — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e4c8

    Your fit

    Could you win the next one?

    This went to ABA QUALITY MONITORING LTD. Sonar reads POST OFFICE's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

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    PO
    Buyer
    POST OFFICE
    Sector
    Facilities Management