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    ContractsCase Management and Reporting System for Irish Investigation and Security Services
    Open tender

    Case Management and Reporting System for Irish Investigation and Security Services

    Tender closes
    11d
    13 Nov 2026 · in 11 days

    Fiosrú seeks a modern case management and reporting system to streamline complaints handling, improve operational efficiency, and enhance service delivery for investigation and security services in Ireland.

    🇮🇪IrelandPublished 2 Nov 2026· TodayviaTED
    Tender closes
    11d
    13 Nov 2026 · in 11 days

    Decision brief

    4 fields
    • Contract value
      est.€12,500,000
      Euros
    • Tender closes
      13 Nov 2026
      11 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇮🇪Ireland

    Lifecycle

    Open

    11 days left to bid. Opened today, deadline 13 Nov 2026.

    2 Nov 202613 Nov 2026

    Brief

    Fiosrú, an Irish investigation and security services organization, is seeking a case management system (CMS) solution to replace existing legacy systems. The procurement focuses on implementing a pre-configured, modern platform that streamlines case management operations and complaint handling. Key requirements include: timely and efficient case processing, enhanced reporting and analytics capabilities, trend and pattern identification in complaint types, improved organizational efficiency metrics, and increased stakeholder confidence in the complaints resolution and investigation processes. Suppliers should demonstrate expertise in configuring existing platforms to meet specific organizational needs and delivering robust reporting functionality.

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    View tender on sourceTED

    Full notice and submission process on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    756744-2026

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    Buyer
    FIOSR OFFICE OF THE POLICE OMBUDSMAN
    Sector
    Professional Services