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    ContractsIT Service Management System Replacement for Report Fraud
    Open tender

    IT Service Management System Replacement for Report Fraud

    Contract value
    £240k
    Published 1 Sept 2026

    City of London Police seeks a modern commercial IT Service Management system to support the Report Fraud national service, with market engagement to determine vendor capabilities and solution options.

    🇬🇧United Kingdom· LondonPublished 1 Sept 2026· 3 weeks agoviaFind a Tender
    Contract value
    £240k
    Published 1 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £240,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 3 weeks ago.

    1 September 2026
    Open tender · no closing date published

    Brief

    Report Fraud, a national service operated by the City of London Police, is seeking to replace its IT Service Management (ITSM) system to support operational, technical, support and delivery management functions. This Pre-Market Engagement (PME) aims to understand vendor capabilities for delivering a modern ITSM solution tailored to Report Fraud's requirements. The City of London Corporation is seeking predominantly commercial off-the-shelf (COTS) or SaaS-based solutions, configured to meet needs with minimal bespoke development. Vendors should clearly identify which requirements can be met through standard configuration, where optional modules or integrations may be needed, and where customisation would be required. The solution must support core service management processes and operational reporting while meeting the secure, regulated and nationally distributed nature of the service. This PME may inform a Report Fraud-specific procurement, feed into the wider Corporation ITSM procurement, or support a combined approach. The indicative budget covers implementation, licences and interim solution operation only, excluding longer-term replacement and eventual transition to the Corporation's enterprise service management platform. Contract dates are to be confirmed.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. KORN FERRY UK LIMITED1× · 33%
    2. Stu3 Ltd1× · 33%
    3. PUGH COMPUTERS LTD1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06efd5
    MC
    Buyer
    THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON
    Sector
    IT & Software