Homes Off the Streets Programme - Clearing House and Tenancy Support Services

Transport for London is procuring services on behalf of the Greater London Authority to deliver the Homes Off the Streets (HOTS) programme, which supports individuals with a history of rough sleeping to access and maintain stable housing. This open procedure comprises seven service lots starting April 1, 2027, for an initial three-year term with options to extend up to six years total. Lot 1 is a pan-London Clearing House service coordinating 3,700+ homes, managing referrals, property allocations, and maintaining a digital system for stakeholder access. Lots 2-6 are regional Tenancy Sustainment Teams (North Central, North East, South East, South West, and North West) providing long-term floating support to help tenants maintain their housing through assessments, employment access, and community integration. Lot 7 is a pan-London Private Rented Sector Tenancy Sustainment Team offering short-term support to new PRS tenants, including crisis intervention for at-risk tenancies. All lots include core services and optional elements to manage increased caseloads. Suppliers may bid for multiple lots, provided the total annual contract value does not exceed 50% of their annual turnover. This initiative directly supports the Mayor's Rough Sleeping Plan of Action, with the goal of ending rough sleeping in London by 2030.