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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre as a Service - Product Procurement
    Awarded contract

    Contact Centre as a Service - Product Procurement

    Awarded
    £5.5m
    Published 7 Jul 2026

    SLC has secured a consumption-based Contact Centre as a Service contract for 36 months with optional extensions through a competitive framework procurement.

    🇬🇧United KingdomPublished 7 Jul 2026· 1 months agoviaContracts Finder
    Awarded
    £5.5m
    Published 7 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £5,532,977
      Pounds sterling
    • Tender closed
      31 Jan 2026
      6 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • SO
      SOFTCAT PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    7 Jul 2026Today31 Jan 2026

    Brief

    SLC has procured a Contact Centre as a Service solution through a competitive call-off from the GCA RM6116 Network Services 3 Lot 4C framework agreement. The contract includes a 36-month initial term with two optional 12-month extension periods, allowing for flexibility in service duration. Pricing operates on a consumption-based model, meaning costs are calculated based on actual usage rather than fixed fees. The contract value stated in this notice reflects the total potential value including all extension options. This procurement is suitable for organizations seeking scalable, flexible contact centre capabilities without significant upfront infrastructure investment.

    Track record

    7 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, STUDENT LOANS COMPANY has awarded 7 contracts to 6 suppliers.

    Who wins here
    1. COMPUTACENTER UK LTD2× · 29%
    2. Generation Digital Limited1× · 14%
    3. SOFTCAT PLC1× · 14%
    4. IOMART MANAGED SERVICES LIMITED1× · 14%
    5. GB GROUP PLC1× · 14%
    6. LOOP1 UK LIMITED1× · 14%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    8102e384-0cf2-47f4-9730-7fde764efbc3-904018
    SL
    Buyer
    STUDENT LOANS COMPANY
    Sector
    IT & Software