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    ContractsGreat Britain Delay Repay Service - Supplier Procurement
    Open tender

    Great Britain Delay Repay Service - Supplier Procurement

    Contract value
    £21.2m
    Published 4 Jun 2026

    RDG seeks suppliers to design and deliver a consolidated national Delay Repay service platform and supporting fulfilment services compatible with the future Great British Railways operating environment.

    🇬🇧United Kingdom· EnglandPublished 4 Jun 2026· 4 months agoviaFind a Tender
    Contract value
    £21.2m
    Published 4 Jun 2026

    Decision brief

    4 fields
    • Contract value
      est.£21,194,340
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 4 months ago.

    4 June 2026
    Open tender · no closing date published

    Brief

    Rail Delivery Group (RDG) is procuring Phase 1 supplier services to establish a consolidated national Delay Repay service across Great Britain, in preparation for the Great British Railways (GBR) transition. This opportunity encompasses three main workstreams: (1) core Delay Repay platform and systems integration leadership; (2) electronic Ticket Validation Database (eTVD) capability; and (3) print, postal and physical fulfilment services including letters, rail travel vouchers and warrants. Solutions must be flexible, portable and compatible with evolving TOC and GBR technology environments, with clear integration interfaces and transition support. Suppliers should design solutions to support future operational handovers, exception handling queues and management information reporting. Phase 1 is anticipated to be followed by additional procurements including Pay As You Go (PAYG) scheme integration. The contract spans the full duration with potential term extensions, based on current estimated capacity and throughput requirements.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, Rail Settlement Plan Limited has awarded 1 contract to 1 supplier.

    Who wins here
    1. Theodo Limited1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0671f5
    RS
    Buyer
    Rail Settlement Plan Limited
    Sector
    IT & Software