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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Information System Software Supply and Support
    Open tender

    Customer Information System Software Supply and Support

    Northern Trains Limited is seeking a supplier to provide customer information system software, implementation support, and ongoing maintenance services under a single contract award.

    🇬🇧United Kingdom· EnglandPublished 22 May 2026· 4 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 4 months ago.

    22 May 2026
    Open tender · no closing date published

    Brief

    Northern Trains Limited is seeking to replace its existing Customer Information System with a new software solution. This opportunity is for a single contract that includes: (1) supply of customer information solution software, (2) implementation and integration support, and (3) ongoing maintenance and technical support services. The successful supplier will be responsible for delivering a modern system that meets Northern Trains' operational requirements for managing customer communications and information across their rail network. Suppliers should be prepared to demonstrate experience in transport sector IT solutions, system reliability, customer support capabilities, and competitive pricing for both initial deployment and multi-year maintenance services.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, Northern Trains Limited has awarded 1 contract to 1 supplier.

    Who wins here
    1. WORLDLINE IT SERVICES UK LIMITED1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-068d78
    NT
    Buyer
    Northern Trains Limited
    Sector
    IT & Software