Ireland – Managed Business Process Support Services Call Centre for CORU

CORU is seeking a service provider to establish a workforce augmentation facility that will process applications for professional recognition and registration. The awarded tenderer will supply additional resources to work alongside CORU's team, reporting directly to a Senior Manager. Key responsibilities include processing applications in a timely manner, training staff using CORU-provided materials on application processes, standard operating procedures, and checklists, and participating in regular virtual team meetings. All personnel must be based in Ireland to participate in face-to-face training and maintain team alignment. This is an opportunity for service providers experienced in business process outsourcing, customer service operations, and application processing to support CORU's registration services.