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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsMystery Passenger Survey Services for Irish Public Transport
    Awarded contract

    Mystery Passenger Survey Services for Irish Public Transport

    Awarded
    €3.9m
    Published 18 Sept 2026

    Provide continuous Mystery Passenger Survey services for Irish public transport operators, conducting approximately 2,500 quarterly surveys with comprehensive quality assurance and performance reporting.

    🇮🇪IrelandPublished 18 Sept 2026· 1 month agoviaTED
    Awarded
    €3.9m
    Published 18 Sept 2026

    Decision brief

    4 fields
    • Contract value
      €3,875,563
      Euros
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • IM
      Ipsos MORI UK Limited t/a Ipsos
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    18 September 2026
    Awarded — no open tender advertised

    Brief

    The Authority is seeking a qualified service provider to conduct ongoing Mystery Passenger Surveys across Ireland's public transport network, including bus services, light rail, and rail services. The provider will complete approximately 2,500 surveys per quarter across multiple transport modes and locations, including vehicles, stations, and facilities. Key responsibilities include survey design, data collection, data processing, analysis, and quarterly reporting. The service provider must implement rigorous quality control measures throughout all stages and ensure results are available for review by the Authority and transport operators. Survey data will be used to evaluate operator performance, establish service level targets, and improve customer experience. This is a critical contract requiring robust methodology, high-quality research standards, and reliable data that support performance management across multiple transport contracts.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In professional services, National Transport Authority has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. Coughlan White and Partners1× · 17%
    2. AECOM Ireland Ltd_317451× · 17%
    3. Ipsos MORI UK Limited t/a Ipsos1× · 17%
    4. Tracsis Traffic Data Ltd1× · 17%
    5. Ernst and Young_86592_(Main Account)1× · 17%
    6. EyeCue1× · 17%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    644140-2026

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    NT
    Buyer
    National Transport Authority
    Sector
    Professional Services