Security and Cleaning Services for HEIW Headquarters

Health Education and Improvement Wales (HEIW) seeks to continue security and cleaning services at its headquarters through a direct award to the incumbent supplier. This is a continuity contract to maintain uninterrupted service delivery while the organization develops its longer-term procurement strategy. Services Required: - Security services to protect premises, assets, and information - Cleaning services to maintain safe and hygienic working environments - 24/7 operational coverage to support staff and visitor safety Business Case: A direct award is justified because service interruption poses significant business continuity risks. The incumbent supplier is fully mobilized, familiar with site-specific procedures, security protocols, key personnel, and access arrangements. Transitioning to a new provider at short notice would introduce implementation risks that could compromise site security, cleanliness standards, and staff safety. This arrangement ensures continuity of essential services while HEIW determines and implements a permanent procurement solution.