HEIW seeks a SaaS-based ITSM tool with ITIL alignment, AI capabilities, self-service features, and NHS Wales integration to replace its legacy Service-Point system.
Contract awarded. Originally published 1 month ago.
No single supplier dominates the field.
In it software, Health Education and Improvement Wales (HEIW) has awarded 3 contracts to 3 suppliers.
Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.
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