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    ContractsInformation Technology Service Management (ITSM) Tool for HEIW
    Awarded contract

    Information Technology Service Management (ITSM) Tool for HEIW

    Awarded
    £231.6k
    Published 29 Sept 2026

    HEIW seeks a SaaS-based ITSM tool with ITIL alignment, AI capabilities, self-service features, and NHS Wales integration to replace its legacy Service-Point system.

    🇬🇧United KingdomPublished 29 Sept 2026· TodayviaFind a Tender
    Awarded
    £231.6k
    Published 29 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £231,640
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • HS
      Halo Service Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    29 September 2026
    Awarded — no open tender advertised

    Brief

    HEIW is seeking a Commercial Off-The-Shelf (COTS) Software-as-a-Service (SaaS) based ITSM solution to replace its existing internally developed Service-Point system. The solution must provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, including AI-enabled functionality for enhanced efficiency, user-friendly self-service portal access, and comprehensive reporting dashboards. The solution must integrate seamlessly with existing NHS Wales systems and environments. HEIW requires a complete implementation package including solution deployment, staff training programmes, and ongoing support services to ensure successful adoption and operation of the new platform.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, Health Education and Improvement Wales (HEIW) has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Halo Service Solutions1× · 50%
    2. OMNIPLEX LEARNING GROUP LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077cd8
    HE
    Buyer
    Health Education and Improvement Wales (HEIW)
    Sector
    IT & Software