Workplace Mediation and Conflict Resolution Services Framework

ICRIR is seeking to establish a call-off framework contract for independent external workplace mediation and conflict resolution services. The service will provide access to qualified and experienced mediators to support early resolution of workplace disputes, employee relations issues, and conflict situations. This is an as-required, flexible arrangement with no guaranteed volume, allowing ICRIR to access specialist mediation expertise only when needed. The contract aims to improve employee relations outcomes, prevent escalation to formal procedures, and provide cost-effective value through a demand-led service model. Suitable applicants should demonstrate extensive experience in workplace mediation, conflict resolution expertise, and the ability to respond promptly to mediation requests.