Workplace Mediation and Conflict Resolution Services Framework

ICRIR is establishing a call-off framework contract for independent external workplace mediation and conflict resolution services. This flexible, as-required arrangement provides access to qualified and experienced mediators to help resolve workplace disputes, employee relations issues, and conflict situations early in their development. There is no guaranteed volume of work under this contract. The service aims to improve employee relations outcomes, prevent escalation to formal procedures, and deliver value for money through a demand-led service model that allows the organization to engage specialist mediation expertise only when needed.