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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsMental Health Crisis Response Call Handling Service
    Open tender

    Mental Health Crisis Response Call Handling Service

    Contract value
    £4.5m
    Published 28 Jul 2026

    AWP is seeking a call handling provider for a 24/7 NHS 111 mental health crisis response service for all ages, operating within an integrated partnership model.

    🇬🇧United Kingdom· South WestPublished 28 Jul 2026· 2 weeks agoviaFind a Tender
    Contract value
    £4.5m
    Published 28 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £4,500,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 weeks ago.

    28 July 2026
    Open tender · no closing date published

    Brief

    Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) is seeking a provider to deliver call handling services for the NHS 111 Mental Health Crisis Response Service (111 Option 2). This specialist service will triage and manage calls from individuals experiencing mental health crises across all age groups (children, young people, and adults) through a dedicated pathway available 24/7. The appointed provider will be responsible solely for call handling, access, triage, and call management, while AWP retains clinical assessment and decision-making responsibilities. The service must operate collaboratively within a matrix management structure with multiple NHS partners including urgent and emergency care, crisis services, community mental health teams, acute hospitals, ambulance services, primary care, and voluntary sector organisations to deliver an integrated response. This is a key NHS England Long Term Plan priority requiring all mental health crisis calls to route through 111 by March 2024. AWP is currently conducting a market engagement exercise to gauge provider interest and identify potential barriers to service delivery. All information is in draft form and subject to change; expressing interest does not guarantee inclusion in any formal procurement process.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d56a
    AW
    Buyer
    AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST
    Sector
    Healthcare & Medical