Overnight Telephone Support for Non-Emergency Ambulance Calls

The East of England Ambulance Service is seeking a provider to deliver overnight telephone support services for Category 3, 4, and 5 ambulance calls. Category 3 calls are urgent but non-life-threatening conditions, Category 4 calls are less urgent, and Category 5 calls are non-urgent calls that can be managed by telephone advice. This is a 12-month pilot programme designed to test the effectiveness of dedicated overnight telephone support in managing non-emergency patient inquiries and calls. The successful supplier will need to demonstrate experience in healthcare call handling, telephone triage, and the ability to operate during overnight hours.