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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Hosted CRM System Implementation and Support
    Awarded contract

    Cloud-Hosted CRM System Implementation and Support

    Awarded
    £181.4k
    Published 17 Jul 2026

    The National Library of Scotland is seeking a Service Provider to implement a cloud CRM solution to improve fundraising, engagement, and data governance from June 2026 to December 2028, with optional extensions.

    🇬🇧United Kingdom· ScotlandPublished 17 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £181.4k
    Published 17 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £181,400
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Scotland

    Suppliers

    1 supplier
    • BR
      Brightwire
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    17 July 2026
    Awarded — no open tender advertised

    Brief

    The National Library of Scotland is seeking a Service Provider to implement and support a cloud-hosted Customer Relationship Management (CRM) solution. This is the first phase of the Library's CRM programme, designed to enhance fundraising and supporter engagement, improve internal communications and donor stewardship, and create secure data flows between systems. The contract runs from June 2026 to 31 December 2028, including implementation through December 2026 followed by 24 months of support and maintenance. The contract may be extended for up to three additional 12-month periods, subject to satisfactory performance and ongoing need. Suitable service providers should have experience implementing enterprise CRM platforms in the public or not-for-profit sector, with expertise in data governance, system integration, and change management.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, National Library of Scotland has awarded 1 contract to 1 supplier.

    Who wins here
    1. Brightwire1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0674d7
    NL
    Buyer
    National Library of Scotland
    Sector
    IT & Software