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    ContractsPALS and Complaints Contact Centre Service for Essex ICB
    Awarded contract

    PALS and Complaints Contact Centre Service for Essex ICB

    Awarded
    £39.2k
    Published 8 Sept 2026

    NHS Essex ICB has contracted CallEEAST to provide PALS and complaints contact centre services from April to September 2026 for £114,066.24.

    🇬🇧United KingdomPublished 8 Sept 2026· 1 months agoviaContracts Finder
    Awarded
    £39.2k
    Published 8 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £39,152
      Pounds sterling
    • Tender closed
      25 Mar 2025
      1 years ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • EE
      East of England Ambulance NHS Trust - Commercial Services [CallE
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    8 Sept 2026Today25 Mar 2025

    Brief

    NHS Essex Integrated Care Board has awarded a contract to East of England Ambulance NHS Trust - Commercial Services (CallEEAST) to operate a Patient Advice and Liaison Service (PALS) and Complaints Contact Centre. This service will handle patient calls and inquiries, ensuring complaints and concerns are processed efficiently and resolved promptly. The contract runs from 1 April 2026 to 30 September 2026, with a contract value of £114,066.24 (cumulative spend to date: £39,152). This is a Call-Off Contract awarded under a Framework Agreement and is being published as the contract value exceeds £30,000 inclusive of VAT, meeting the requirements of the Public Contract Regulations 2015.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, ATTAIN HEALTH MANAGEMENT SERVICES LTD has awarded 2 contracts to 1 supplier.

    Who wins here
    1. East of England Ambulance NHS Trust - Commercial Services [CallE2× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    2279cb3c-95a9-461c-ab01-8a4c1aa3bfaa-913242

    Your fit

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    This went to East of England Ambulance NHS Trust - Commercial Services [CallE. Sonar reads ATTAIN HEALTH MANAGEMENT SERVICES LTD's work like this against your business — who holds it, and whether you could compete or partner next time.

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    Buyer
    ATTAIN HEALTH MANAGEMENT SERVICES LTD
    Sector
    Professional Services