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    ContractsPALS and Complaints Contact Centre Service for Essex ICB
    Awarded contract

    PALS and Complaints Contact Centre Service for Essex ICB

    Awarded
    £39.2k
    Published 8 Jun 2026

    East of England Ambulance NHS Trust has been contracted to provide patient advice, liaison, and complaints contact centre services for Essex ICB from April to September 2026.

    🇬🇧United KingdomPublished 8 Jun 2026· 2 months agoviaContracts Finder
    Awarded
    £39.2k
    Published 8 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £39,152
      Pounds sterling
    • Tender closed
      25 Mar 2025
      1 years ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • EE
      East of England Ambulance NHS Trust - Commercial Services [CallE
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    8 Jun 2026Today25 Mar 2025

    Brief

    NHS Essex Integrated Care Board has awarded a contract to East of England Ambulance NHS Trust - Commercial Services (CallEEAST) to provide Patient Advice and Liaison Service (PALS) and Complaints contact centre services. The service will handle patient calls and inquiries, ensuring timely and effective response and resolution of patient concerns and complaints. This is a call-off contract under a framework agreement with a contract value of £114,066.24 and cumulative spend to date of £39,152. The contract runs from 1 April 2026 to 30 September 2026. This contract award notice is published in accordance with Public Contract Regulations 2015 requirements for NHS bodies with contract values of £30,000 or more (inclusive of VAT).

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, ATTAIN HEALTH MANAGEMENT SERVICES LTD has awarded 1 contract to 1 supplier.

    Who wins here
    1. East of England Ambulance NHS Trust - Commercial Services [CallE1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    666f35fd-0e71-444d-ab8a-abae7429da2e-901139
    AH
    Buyer
    ATTAIN HEALTH MANAGEMENT SERVICES LTD
    Sector
    Professional Services