PALS and Complaints Contact Centre Service for Essex ICB

NHS Essex Integrated Care Board has awarded a contract to East of England Ambulance NHS Trust - Commercial Services (CallEEAST) to provide Patient Advice and Liaison Service (PALS) and Complaints contact centre services. The service will handle patient calls and inquiries, ensuring timely and effective response and resolution of patient concerns and complaints. This is a call-off contract under a framework agreement with a contract value of £114,066.24 and cumulative spend to date of £39,152. The contract runs from 1 April 2026 to 30 September 2026. This contract award notice is published in accordance with Public Contract Regulations 2015 requirements for NHS bodies with contract values of £30,000 or more (inclusive of VAT).