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    ContractsNational Contact Centre Solution for NHS Blood and Transplant
    Awarded contract

    National Contact Centre Solution for NHS Blood and Transplant

    Awarded
    £22.8m
    Published 30 Jun 2026

    NHS Blood and Transplant seeks a supplier to deliver a multi-channel National Contact Centre solution for managing donor and organ donation register interactions.

    🇬🇧United Kingdom· South WestPublished 30 Jun 2026· 3 months agoviaFind a Tender
    Awarded
    £22.8m
    Published 30 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £22,802,580
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Suppliers

    1 supplier
    • AR
      Arvato Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    30 June 2026
    Awarded — no open tender advertised

    Brief

    NHS Blood and Transplant is procuring a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution to manage inbound and outbound interactions with blood donors and individuals on the NHS Organ Donation Register (ODR). The supplier will deliver a comprehensive contact handling service that enables prompt, professional, and effective communication to build and sustain relationships with donors and registrants. The solution must support multiple communication channels and be designed with donor experience at its core, playing a critical role in NHSBT's overall communications strategy.

    Track record

    15 awards · 13 winners
    Open field

    No single supplier dominates the field.

    In professional services, NHS BLOOD AND TRANSPLANT has awarded 15 contracts to 13 suppliers.

    Who wins here
    1. Personal Strengths Publishing Ltd2× · 13%
    2. REED SPECIALIST RECRUITMENT LIMITED2× · 13%
    3. PULSE HEALTHCARE LIMITED1× · 7%
    4. WPP plc1× · 7%
    5. Arvato Limited1× · 7%
    6. NHS Professionals1× · 7%

    +7 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-04e894

    Your fit

    Could you win the next one?

    This went to Arvato Limited. Sonar reads NHS BLOOD AND TRANSPLANT's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    NB
    Buyer
    NHS BLOOD AND TRANSPLANT
    Sector
    Healthcare & Medical