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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Service Training Program
    Awarded contract

    Customer Service Training Program

    Awarded
    £75k
    Published 5 Nov 2026

    Three-month customer service training program for NHSBT to improve staff skills in customer interaction and service delivery.

    🇬🇧United Kingdom· South WestPublished 5 Nov 2026· TodayviaFind a Tender
    Awarded
    £75k
    Published 5 Nov 2026

    Decision brief

    4 fields
    • Contract value
      £75,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Suppliers

    1 supplier
    • CB
      Capita Buisness Services
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    5 November 2026
    Awarded — no open tender advertised

    Brief

    Customer Service Training Program spanning a 3-month delivery period for National Health Service Blood and Transplant (NHSBT). This opportunity seeks a qualified training provider to develop and deliver comprehensive customer service training to NHSBT staff. The training should cover essential customer interaction skills, communication techniques, and best practices in healthcare service delivery. The program will be delivered over three months and is designed to enhance the quality of customer service across the organization.

    Track record

    16 awards · 14 winners
    Open field

    No single supplier dominates the field.

    In professional services, NHS BLOOD AND TRANSPLANT has awarded 16 contracts to 14 suppliers.

    Who wins here
    1. Personal Strengths Publishing Ltd2× · 13%
    2. REED SPECIALIST RECRUITMENT LIMITED2× · 13%
    3. PULSE HEALTHCARE LIMITED1× · 6%
    4. WPP plc1× · 6%
    5. Arvato Limited1× · 6%
    6. Capita Buisness Services1× · 6%

    +8 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, PROMAR INTERNATIONAL — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-07b400

    Your fit

    Could you win the next one?

    This went to Capita Buisness Services. Sonar reads NHS BLOOD AND TRANSPLANT's work like this against your business — who holds it, and whether you could compete or partner next time.

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    NB
    Buyer
    NHS BLOOD AND TRANSPLANT
    Sector
    Professional Services