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    ContractsE-Bikes Platform and Service Provider
    Open tender

    E-Bikes Platform and Service Provider

    Tender closes
    31d
    16 Nov 2026 · in 4 weeks

    SYMCA is seeking a technology platform supplier to operate a complete e-bikes management system including customer subscription services, fleet tracking, and digital operations.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 16 Oct 2026· TodayviaFind a Tender
    Tender closes
    31d
    16 Nov 2026 · in 4 weeks

    Decision brief

    4 fields
    • Contract value
      est.£300,000
      Pounds sterling
    • Tender closes
      16 Nov 2026
      31 days left
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Lifecycle

    Open

    31 days left to bid. Opened today, deadline 16 Nov 2026.

    16 Oct 202616 Nov 2026

    Brief

    SYMCA seeks a technology and customer service platform supplier to develop and operate a comprehensive digital platform for their new e-bikes program. The Platform Supplier will provide a fully integrated solution that enables efficient operational delivery while achieving program objectives across the entire customer journey and asset lifecycle. Required capabilities include: White-Labelled Website (branded for SYMCA), Subscription and Payment Management (processing customer transactions), Customer Qualification and Checks (eligibility verification), Insurance and Theft Management (risk coverage), Asset Tracking and Bike Allocation (fleet monitoring), Customer Order Ticketing (support management), IoT Integration with GPS Tracking (real-time vehicle monitoring), Data Collection (program insights), Customer Service and CRM (user support), Legal and Compliance (regulatory adherence), and Management Information, Reporting and Analytics (performance tracking). The successful supplier will act as the primary technology partner, responsible for all platform operations, customer-facing services, and data management throughout the program lifecycle.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. CIVICA UK LIMITED1× · 20%
    2. KIM Software Solutions Ltd1× · 20%
    3. NETCALL TECHNOLOGY LIMITED1× · 20%
    4. INSIGHT DIRECT UK LIMITED1× · 20%
    5. PHOENIX SOFTWARE LTD1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-07891b

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    Your fit

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    5 awards · 5 firms

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    SY
    Buyer
    SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
    Sector
    IT & Software