Ireland - Emergency Incident Call Centre Staffing

Iarnród Éireann (Irish Rail) seeks a qualified provider to establish and operate an emergency incident call centre. The centre will be activated during major incidents at the request of the Emergency Director through the Commercial Director. The provider must supply fully trained and experienced personnel to staff the centre for the duration of the emergency response. Key responsibilities include handling emergency calls, providing incident information, coordinating with emergency services, and managing high call volumes. While call volume forecasts are unavailable due to the time elapsed since the last major incident, the provider must demonstrate capacity to scale staffing rapidly and maintain service quality during crisis situations. Interested suppliers should have proven experience in emergency services call handling, staff training capabilities, and ability to mobilize personnel on short notice.