Enterprise Cloud Platform for Council Services

Salisbury City Council is seeking a modular, cloud-based enterprise platform to consolidate and support all council service areas and functions. The solution must be configurable and deployable in phases across the organisation while maintaining a unified data model, user management, reporting and governance framework. The platform should support end-to-end processes for: customer services and contact centres; parks and grounds maintenance; inspections and compliance; asset management; crematorium and bereavement services; allotments; grants and funding administration; markets and events; facilities and venue bookings; licensing workflows; FOI, SAR, EIR and complaints handling; payments and income collection; and internal service requests. Key requirements include: comprehensive audit trails recording user identity, timestamps, actions and record context across all modules; full lifecycle tracking of records from creation through amendments, approvals and closures; capture of inspection evidence including forms, photographs and attachments; complete communication history for enquiries and cases; payment event logging with transaction linkage; and integration event logging. All audit information must be readily reportable and exportable to support operational assurance, compliance monitoring, and internal and external audit requirements.